This page is a plain-English summary. The full rules are in section 6 of our terms, which take priority if anything here differs.
Before your plan arrives
You can cancel for a full refund at any time until your plan is delivered. Just email hello@nutrientwarrior.com.
If we haven't emailed your plan within 48 hours of your completed intake form, you can cancel for a full refund until it arrives.
Once your plan has arrived
Because every plan is made to order and sent digitally, you ask us at checkout to start straight away. That means the 14-day cooling-off right ends once a plan is delivered, and we confirm this in writing by email.
Monthly plan: if you cancel within the first 14 days, we refund that month's payment minus £6.70 for each weekly plan already delivered. After 14 days, cancelling stops future payments and you keep your plans until the end of the month you've paid for.
If a monthly payment fails
We don't send further plans until the payment goes through. Stripe retries the payment and emails you a link to update your card. Once it's paid, we send the plan we held back and carry on every 7 days, so you don't lose any weeks you've paid for.
If our plans aren't suitable for you
If you tell us at checkout or in the intake form that you're under 18, pregnant or breastfeeding, have or have had an eating disorder, have a BMI under 18.5, or have a medical condition or medication affected by diet, we won't build a plan and we'll refund you in full. A subscription is cancelled too.
If you subscribed but haven't filled in the form
If 14 days pass without a completed intake form, we'll email you and pause your subscription so you aren't charged again. If you'd rather cancel, we refund your first payment in full.
If something is wrong with your plan
Tell us within 14 days if a plan doesn't match the targets and preferences you gave us, or has a mistake. We'll fix or replace it free of charge, and refund you if we can't. This doesn't affect your rights under the Consumer Rights Act 2015.
How refunds are paid
Email hello@nutrientwarrior.com with your name and the email address you paid with. You don't need to give a reason. Refunds go back to the card you paid with, within 14 days.
Cancelling a monthly plan
Use the "manage subscription" link in your receipt email, or go to billing.stripe.com/p/login/4gMeVd9iN0QF3o372r9k400 and sign in with your email. You can also email us.